Refund Policy

1. Refund Eligibility

Due to the perishable nature of our products, refunds are only issued under specific circumstances:

• The product delivered is significantly different from what was ordered.
• The product delivered is damaged or spoiled at the time of delivery.
• The order was not delivered within a reasonable timeframe and you choose to cancel.

2. Reporting Issues

Any issues with your order must be reported within 2 hours of delivery. Please provide photographic evidence of the issue when contacting us.

3. Processing Refunds

Once your refund request is approved, the amount will be credited back to your original payment method within 5-7 business days.

4. Cancellations

Orders can be cancelled only if they have not yet been processed for delivery. Once an order is processed or out for delivery, it cannot be cancelled.

5. Contact Us

For any questions regarding refunds or cancellations, please reach out to us at freshomeatapp@gmail.com or call +91 95372-68055.